Cookie Policy

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1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, making your experience more efficient and personalized.

This Cookie Policy explains how Orderisle uses cookies and similar technologies in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. How We Use Cookies

We use cookies for the following purposes:

  • To provide essential functionality and ensure the website works properly
  • To manage user authentication and security sessions
  • To remember your language preferences (English/German)
  • To store your cookie consent preferences
  • To enable customer support chat functionality
  • To provide push notification services
  • To provide security and prevent fraud

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually only set in response to actions made by you which amount to a request for services.

Specific Cookies We Use:

  • Supabase Authentication Cookies - User login sessions and security tokens
  • NEXT_LOCALE - Remembers your language preference (English/German)
  • orderisle_cookie_consent - Records your cookie consent decision
  • orderisle_cookie_preferences - Stores your specific cookie preferences

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Services We Use:

  • IntelliChat Widget - Customer support chat functionality
  • Web Push Notifications - Browser-based push notifications for important updates

3.3 Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.

Current Status:

  • Not Currently Used - We do not use any external analytics services at this time
  • • Internal analytics only for dashboard functionality
  • • No third-party tracking cookies are set

3.4 Marketing Cookies

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

Current Status:

  • Not Currently Used - We do not use any marketing or advertising cookies
  • • No retargeting or cross-site tracking
  • • No social media advertising cookies

4. Third-Party Services and Cookies

We use the following third-party services that may set cookies on your device:

ServicePurposeCookie Duration
SupabaseAuthentication and database servicesSession (varies)
IntelliChatCustomer support chat functionalitySession to 1 year
Web Push ServiceBrowser push notificationsUntil user unsubscribes

Note: We do not use Google Analytics, Stripe, SendGrid, or any other third-party services for analytics, payment processing, or email tracking that would set additional cookies.

5. Cookie Duration

Session Cookies

These cookies are temporary and are deleted when you close your browser.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. The duration varies depending on the cookie type and purpose.

6. Your Cookie Choices

You have several options to manage your cookie preferences:

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can:

  • Accept all cookies
  • Reject all non-essential cookies
  • Customize your preferences by category

6.2 Browser Settings

You can control cookies through your browser settings:

  • Block all cookies
  • Accept only first-party cookies
  • Delete existing cookies
  • Set notifications when cookies are sent

6.3 Privacy Settings

You can change your cookie preferences at any time by clicking the "Privacy Settings" link in our footer or visiting your account settings.

7. Managing Cookies in Different Browsers

Here are links to cookie management instructions for popular browsers:

  • Chrome:
  • Firefox:
  • Safari:
  • Edge:

8. Impact of Disabling Cookies

Please note that disabling cookies may affect your experience on our website:

  • Some features may not work properly
  • You may need to log in more frequently
  • Personalized content may not be available
  • Some third-party integrations may not function

9. Cookie Consent and GDPR Compliance

We are committed to GDPR compliance and have implemented the following measures:

9.1 Explicit Consent

We obtain your explicit consent before placing non-essential cookies. No pre-ticked boxes are used.

9.2 Granular Choices

You can accept or reject different categories of cookies based on your preferences.

9.3 Easy Withdrawal

You can withdraw your consent at any time through our privacy settings.

9.4 Consent Logging

We maintain records of your consent decisions for compliance purposes.

10. International Data Transfers

Some cookies may transfer data to countries outside the European Economic Area. We ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses and adherence to EU-U.S. Data Privacy Framework where applicable.

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable laws. Material changes will be communicated through our website or via email notification to registered users.

12. Contact Information

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Email: hello@orderisle.com

Website: https://orderisle.com

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