Refund Policy

Last updated: 10/24/2025

1. Our Commitment to Customer Satisfaction

At Orderisle, we're committed to providing you with the best multi-store WooCommerce order management experience. We stand behind our service with a clear and fair refund policy designed to protect our customers while ensuring the sustainability of our platform.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new paid subscriptions to give you ample time to evaluate our platform and ensure it meets your needs.

What's Covered:

  • • New paid subscriptions (first-time customers)
  • • Monthly and annual subscription plans
  • • Refund requests within 14 days of initial payment
  • • Full refund of subscription fees paid

3. Refund Eligibility Criteria

3.1 Eligible for Refund

  • First-time paid subscribers within 14 days of initial payment
  • Customers who have not used a free trial
  • Requests made via email to hello@orderisle.com
  • Customers with active accounts in good standing

3.2 Not Eligible for Refund

  • Subscription renewals (any billing cycle after the first)
  • Users who have utilized a 14-day free trial
  • Requests made after 14 days from initial payment
  • Account terminations due to policy violations
  • Partial month usage (pro-rated refunds are not available)

4. Free Trial Policy

We offer a 14-day free trial for new users to experience our platform's features before committing to a paid subscription.

Important Trial Information:

  • • Free trial users are not eligible for refunds
  • • You will be automatically charged when your trial ends
  • • Cancel anytime before the trial ends to avoid charges
  • • Trial access includes all paid features
  • • No credit card required for trial signup

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an Email: Contact us at hello@orderisle.com with the subject line "Refund Request"
  2. Include Required Information:
    • Your full name and email address
    • Orderisle account email
    • Subscription plan details
    • Reason for refund request
    • Date of initial payment
  3. Wait for Confirmation: We'll review your request and respond within 2 business days
  4. Receive Refund: Approved refunds are processed within 5-7 business days

6. Refund Processing Timeline

StepTimelineDescription
Request SubmissionDay 0Email received by our team
Review Process1-2 business daysEligibility verification
Approval/DenialWithin 2 business daysDecision communicated
Refund Processing5-7 business daysFunds returned to payment method

7. Cancellation Policy

You can cancel your Orderisle subscription at any time without penalties or long-term commitments.

7.1 How to Cancel

  • Log into your Orderisle account
  • Navigate to Account Settings → Billing
  • Click "Cancel Subscription"
  • Follow the confirmation steps

7.2 What Happens After Cancellation

  • Access continues until the end of your billing period
  • No future charges will be processed
  • Data remains accessible for 30 days after cancellation
  • You can reactivate your subscription anytime

8. Subscription Renewals

Important Notice About Renewals

Refunds are not provided for subscription renewals. Once your subscription renews (whether monthly or annually), the payment is considered final and non-refundable. This includes:

  • • Automatic monthly renewals
  • • Annual subscription renewals
  • • Plan upgrades or downgrades
  • • Add-on service purchases

9. Exceptions and Special Circumstances

While our refund policy is generally firm, we may consider exceptions in certain circumstances:

  • Technical issues preventing service use (verified by our support team)
  • Billing errors or duplicate charges
  • Service downtime exceeding 24 hours (with proper documentation)
  • Other exceptional circumstances at our discretion

Exception requests are evaluated on a case-by-case basis and are not guaranteed.

10. Payment Method Refunds

Payment MethodRefund TimelineNotes
Credit/Debit Card5-7 business daysDepends on your bank
PayPal3-5 business daysReturns to PayPal balance
Bank Transfer7-10 business daysInternational transfers may take longer

11. Contact Information for Refund Requests

For all refund-related inquiries:

Email: hello@orderisle.com

Subject: "Refund Request"

Response Time: Within 2 business days

Business Hours: Monday-Friday, 9 AM - 6 PM EST

12. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. Material changes will be communicated to existing customers via email at least 30 days before implementation.

Quick Reference

✅ Eligible: New customers, within 14 days, no trial used

❌ Not Eligible: Renewals, trial users, after 14 days

📧 Request: hello@orderisle.com with "Refund Request"

⏰ Timeline: 5-7 business days for processing